How Automod Works
Automated moderation on Reaxly
Reaxly uses automated moderation (Automod) to check every comment before it appears. This helps keep the community safe in real time, alongside our human moderation team.
What does Automod do?
Blocked immediately
If your comment contains a word or phrase that is prohibited under our Community Guidelines, it is blocked before it's posted. You will see a message explaining that your comment could not be posted.
Held for review
Some content triggers a hold — your comment is saved but is not visible to other users until a moderator reviews it. You will see a message letting you know your comment is pending review. This typically takes under 24 hours.
Flagged for attention
Other content is posted normally but is flagged internally so that our moderation team is alerted to review it. The comment is visible unless a moderator decides to remove it.
Approved
Most comments pass through Automod without any issue and are posted immediately.
What triggers Automod?
Automod uses a keyword list maintained by the Reaxly admin team. It checks for:
- Slurs and hate speech targeting protected groups
- Threats of violence or self-harm
- Sexually explicit language
- Spam patterns and scam links
- Harassment keywords
The list is updated regularly by our team as new patterns emerge. Common character substitutions (like using numbers instead of letters) are also caught.
What if Automod makes a mistake?
Automated systems can occasionally flag content incorrectly. If your comment was blocked or held and you believe it shouldn't have been:
- For held comments: wait for the review. If a moderator approves it, it will appear. If it's removed and you disagree, see the Appeals page.
- For blocked comments: try rephrasing. If you believe the word or phrase is being incorrectly flagged, contact us via the appeals process.
Human moderation
Automod is a first line of defence, not a replacement for human judgement. Our moderation team reviews held comments, user reports, and flagged content. Context matters — a word that looks problematic on its own may be fine in context, and our moderators apply judgement accordingly.
See something Automod missed?
Use the report button on any comment to flag it for human review.
How to report content →